About Shannon

Knowledge that creates transformation is often the knowledge experts find difficult to explain.

I help experts and organizations uncover the invisible expertise that gets left out of training, courses, and knowledge transfer so learning sticks, performance improves, and results become repeatable.

Shannon D. Smith

My Work

I Have Spent My Entire Career Helping Experts Explain What They Know

For more than a decade, I have worked at the intersection of learning design, expertise, and performance — helping specialists, educators, and organizations turn what they know into knowledge others can actually use.

My work centers on what I call Expertise Translation™: surfacing the intuitions, judgments, and decisions that experts make automatically, and rebuilding them into training, courses, and knowledge transfer that create repeatable results.

Uncover What’s Being Left Out

Whether you’re building a course, improving a training program, capturing institutional knowledge, or trying to help more people get results, I’d love to help you uncover what’s being left out.